In band overall. Short 40 hours in L3.
A company-wide utilization number hides the lane that is about to miss SLA. MSP Buddy scores your roster against your client book lane by lane, every month, so you see the shortfall and the idle hours before either costs you.
There are two ways to lose money on staffing. One number hides both.
Tickets queue, SLAs slip, your best L3 burns out. Total hours looked fine because the spare capacity was sitting in L1.
Paid hours with no client work behind them are margin you gave away. Nobody complains, so nobody notices.
MSP Buddy holds every lane, squad and the company to the same load band, and tells you which side of it you are on.
Know the hire before the client signs.
Add endpoints or a new client and watch the hours land in each lane. Demand comes from your own book, capacity from your own roster, PTO and utilization target. When a lane goes short, the calculator says how many people and when.
Build the roster your client book needs.
Clients set the demand in each lane. Drag people into seats and capacity builds as you go. Someone working outside their usual role still counts and gets flagged, never dropped. A squad with no technical manager shows the empty seat.
See which clients pay for the hours they take.
Effective hourly rate, hours per $1K of MRR and margin for every client, measured against one company target. Revenue and hours always cover the same months.
Enough hours is not the same as someone on shift.
Set each person's shift and days right on their seat. Coverage rolls up by lane, squad and company on one company clock, across time zones, so the gap on Saturday shows before a client finds it.
Every number shows its work.
You will put these figures in front of a partner, a tech or a client. Each one opens to the inputs behind it, and the same definition is used on every page.
Pricing
- Capacity Calculator (5 runs/month)
- Service Lanes / Org Canvas
- 1 department (teams & roles inside it)
- Set up guided wizard
- Client Analysis
- Certifications & skills-gap tracking catalog
- Data Imports
- Compensation Records
- Simulate New Client
- Job Requisitions, Reports & Community
- Everything in Starter
- Unlimited Capacity Calculations
- Unlimited Departments & Teams
- Growth Projections
- Lane scheduling on Teams & Workforce
- Email support
- Everything in Pro
- Priority support
- Dedicated account manager
Find the lane you are short in this month.
Import your roster and client book, and get your first lane-by-lane matchup on the free Starter plan.
Start free